Swedish Night Trains

• Q. Should I buy my rail pass or train ticket before I leave for Europe?

  A. Yes. We find that when traveling abroad, it’s always best to book before you depart from home. That way, you’ll arrive with the proper paper documents in-hand and avoid fully booked trains that can disrupt your travel plans. This is especially important during the summer months when trains in Europe tend to sell out quickly due to increased tourism.

  Most trains can be reserved 90-days in advance of the day you’d like to travel. Again, it’s best to reserve as soon as possible to guarantee that you’ll have a seat on board.

• Q. Why doesn’t my train ticket show my date or time of travel?

  A. If your train ticket does not show a date or time of travel, most likely you have a point to point train ticket without a reservation. You can use your ticket on any train that doesn’t require a reservation, operating between the cities listed on your train ticket, and on any date within the validity period printed on the ticket.

• Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  A. You can make a request for seat locations on the train for some trains, the option will be presented to you when you select a specific train ticket fare. Seat selections cannot be guaranteed, but will be taken into consideration when the reservation is completed. If confirming a seat preference is essential, please contact us prior to booking using the Contact Us page.

• Q. Are train tickets exchangeable and refundable?

  A. It depends. Exchange and refund rules are governed by the kind of fare you booked.

  When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

  Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.

  Refunds, when applicable, can only be applied to unused and unvalidated train tickets.

  Be sure to view the complete refund and exchange rules for the product you are booking to see any applicable penalty and administrative fees.

  If you’ve purchased the Rail Protection Plan to cover your train ticket, you can exchange it for either the same thing or a new product. To start an exchange under the Rail Protection Plan, please contact us via our Contact Us page.

• Q. Where do I find my booking number?

  A. Your unique booking number is located in the confirmation we will email you. If you have created an account, you can also visit your dashboard to see your booking(s).

  Please note: this is NOT the number you will use to retrieve your print at the station tickets locally in Europe; please review your invoice for the applicable e-ticket confirmation codes needed to retrieve your tickets. 

• Q. Can I share my rail pass with others (family, friends, or charity)?

  A. No. Rail passes are strictly personal and non-transferable. A rail pass is valid only upon presentation of a passport. Therefore the name(s) printed on the rail pass must match the traveller’s identification.

• Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  A. Although this is not typical, you may occasionally find some discrepancies between the train schedules shown on our website and the ones listed on a rail carrier’s website. This is generally due to the fact that the rail carrier has not yet made available its complete schedule range in the European train schedule database we use to populate our booking engine.

  We continuously work with individual European railroads to establish partnerships that ensure our direct access to all inventories in order to provide you with the fullest range of travel options.

• Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  A. Yes, but only when an e-ticket is offered for the train you want to take. If only a paper train ticket is offered, you’ll need (and want) to purchase your reservation(s) locally at the train station to avoid international shipping fees and delivery times.

• Q. How can I track my shipment?

  A. A shipping confirmation email will be sent to you when your booking has shipped and it will contain the tracking number for your travel documents. Please use this email to track your package.

• Q. Are European trains "child friendly"?

  A. Many European trains have baby changing facilities and/or family friendly play areas.

  Intercités trains in France, some InterCity Swiss trains, InterCity Finnish trains and ICE trains in Germany offer play areas or dedicated compartments for families with children. The Austrian RailJet is even equipped with a movie theater especially for children.

  Please note: If traveling on Eurostar, you should not travel in Premier class with children. This area is dedicated to and caters primarily to business travellers.

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