Italian International trains

• Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.

  You must file a police report within 24 hours of the incident.
  You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.

  Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.

  If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.

• Q. Are there restrooms on the train?

  A. Yes! Restrooms can be found on all trains in Europe. Restrooms are easily accessible on all trains and are frequently marked with the letters WC (Water Closet). They’re usually found at the front or back of each train car and typically include a sink, toilet, and locking door.

• Q. Can I customize my group trip (meals on board, train station transfers)?

  A. We love groups, and we do everything we can to make the experience as pleasurable as possible. We offer onboard catering, motor coach transfers to and from the train station, as well as luggage handling at select stations. For more information fill out our Group Quote form and a dedicated group consultant will respond to your request.

• Q. How do I use the bonuses that come with rail passes?

  A. Rail Pass travel bonuses must be redeemed locally.

  There are two types of bonuses. Free bonuses (such as a free airport transfer) require the use of a travel day on your pass. If all travel days have been used on your rail pass you will not be able to take advantage of any more free bonuses. Discount bonuses do not require you to use a travel day, but do require that your pass still be within its validity period. In other words, even if you’ve used up all your days on a pass, you can still claim discounted bonuses as long as the pass validity period has not expired.

  The exception to this rule is the Swiss Travel Pass. Although a discounted bonus doesn’t require you to use a travel day on your Swiss Travel Pass, the pass must still be valid and you must not have used up all your travel days.

• Q. Does each journey I take require using a separate day of travel on my rail pass?

  A. No. You can take as many train journeys as you want within one day and only use one day, as long as your last train ride arrives before 11:59pm.

• Q. How do I know the right rail pass and how many days I should purchase?

  A. We provide simple tools on our site to help make finding the best products for your journey - easy! Our tools help you find both the most cost effective and logical travel solution for your travel needs.

  Use our Interactive Rail Map to help you plan your journey, our site will then display available options to bring that journey to life with rail passes, train tickets, and even great add-on products that can truly enhance your experience. Enter the number of days you wish to stay in a particular city, and where you wish to travel next, and our system will provide you with the best options for your itinerary.

  The more you know about the train rides you plan on taking, the better you’ll be able to research which trains are running, how long each of those rides take, whether or not you’ll be traveling on night trains, etc… All these factors determine how many travel days you’ll need on a pass.

• Q. How can I tell whether or not I have a reserved seat on board?

  A. To tell if you have a reservation, first see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open train ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.

  If you received only one document, see if it also indicates a seat number and car number. If so, your train ticket includes a reservation.

• Q. How can I contact Rail Europe prior to my departure to Europe?

  A. Please send us a message from our Contact Us page and we will respond to you via email within 24 to 48 hours.

• Q. Can I book group fares online?

  A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.

• Q. Are there discounts available for rail passes?

  A. Yes, many rail passes offer discounted options. The most common discounts are:
  Child discount: Children between 4 -11 years of age usually travel for half the price of the regular adult rate. Most Eurail passes offer free travel for up to two children per adult pass holder.
  Youth Discount: If you or anyone in your party is a traveller aged 12 to under 28 years of age on the first date of travel, discounted rates are available for certain rail passes.
  Senior Discount: Seniors over the age of 60 are eligible for a discounted rate on certain rail passes.
  Saver Discount: Small groups of 2 to 5 people traveling together are eligible for savings of about 15% on certain rail passes.
  Group Discount: If you travel in a party of 10 or more, see our special group offers for a more customized travel solution.

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