Italian International trains

• Q. What other types of services are available at the station?

  A. Most European train stations provide a variety of services, including currency exchanges, information desks, lockers for luggage, arrival/departure boards, restrooms, coffee shops, and gift shops. Some larger stations in larger cities have WiFi hotspots, lounges for business travellers, and restaurants and bars.

  View our Train Station page to see specifics on a particular train station in Europe. The link can be found in the footer on any page on the website.

• Q. Do the prices quoted on the website include all fees and taxes?

  A. Fares quoted in our booking engine do not include fees. Depending on the booking delivery method you choose some fees may apply, like a delivery fee, and a processing fee. All fees will be visible to you during checkout. Rail Europe does not collect sale tax on products sold on our sites.

• Q. I have my train ticket. Do I also need to buy a reservation?

  A. Rail Europe train tickets usually include a reservation whenever possible. In other words, if you’re taking a train that requires a reservation, one will already be included with your train ticket from us. If you’re boarding a train that offers reservations but doesn’t require them, tickets sold on our website will include one, if available, at the time of booking.

  For certain trains that offer reservations but don’t require them, it is possible that we do not include a seat reservation with your train ticket. This may happen when we don’t have access to those reservations, which can only be purchased locally. Rest assured that even if this is the case, your Rail Europe train ticket will still allow you to board and sit at any unoccupied seat.

• Q. What happens if I don’t fill out my rail pass before boarding the train?

  A. Those who travel with a rail pass in which the travel date is not filled in the travel calendar box risk payment of a full fare ticket and a fine.

• Q. If I arrive at the station early, will I be able to board my train?

  A. You may be able to board the train early, but it depends on a few things…

  First, early boarding may possible if you are boarding the train in the city from which it originates. If you are boarding a train on one of the stops along its routes, then the train won’t be in the station until a few minutes before the time indicated on your ticket.

  Even if you are boarding in the very first city from which your train departs, the platform may only be indicated 15 minutes or so before departure. Though early, you may find yourself in the train station with no information as to which platform the train is located.

  In any event, we typically advise you get to the station at least 30 minutes prior to departure. This way when your train is ready to board, you can hop on and take your seat without having to rush through the station.

• Q. What credit cards does Rail Europe accept online?

  A. You can use an American Express, Diner’s Club, Discover, MasterCard, or Visa card on our website.

• Q. What do I do if my train goes through a country not listed on my rail pass?

  A. If your train travels through a country not listed on your rail pass, even though the country of origin and country of arrival are covered by your rail pass, you need to purchase a ticket for the uncovered portion of the journey. We suggest doing this at a ticket counter in advance. You don’t need to buy a ticket for the entire journey, just the section not covered by the purchased rail pass.

• Q. How do I use a promo code?

  A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.

• Q. What ways can a train ticket be issued? Paper? e tickets?

  A. There are potentially three ways to receive European train tickets.

  Paper tickets: the rail pass or train ticket is physically printed at the Rail Europe fulfillment center and shipped to you.

  Print at home e-ticket: the train ticket may be issued as a PDF which may either be emailed to you directly, or retrieved via a web link that is communicated to you at the time of purchase, depending on the rail carrier. You must print the PDF from a computer printer on any regular paper prior to boarding the train. Some e-tickets are delivered with a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide this e-ticket confirmation code along with your id to the conductor on board the train.

  Print at station e-ticket: you will receive an e-ticket confirmation code (also known as PNR or Passenger Name Record) on your confirmation email, as well as a link to detailed instructions for retrieving your ticket. Use this e-ticket code at a self-service kiosk located at the train station in Europe to print out your actual ticket, prior to boarding the train.

  Print at home e-ticket and print at station e-ticket are “electronic” delivery methods requiring no physical shipment to you. This means we can issue you an e-ticket whether you’re still at home or already in Europe.

  Please note that all three methods are not always offered for a given train ticket. In fact, many tickets only support one of these issuance methods.

• Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  A. It depends if the train ticket has your name printed on it or not. In general, most tickets that include a reservation are name-specific and should only be used by the traveller whose name is printed.

  Open tickets, on the other hand, are not name-specific. Different travellers can use them as long as the new traveller is eligible for the fare issued.

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