Italian International trains

• Q. Can I use more than one credit card to pay for my booking?

  A. Yes. You can enter up to 10 different credit cards for a single purchase. At the time of payment, use the “Add additional card” button to display all credit card options. After entering each credit card’s information, you can modify the amount to be charged to each individual card. You’ll need to make sure that the total charged for all credit cards matches the total of your booking.

• Q. Are there smoking and non smoking sections on trains?

  A. Smoking is not permitted on any trains in Great Britain, Denmark, Ireland, Benelux (Belgium, Netherlands and Luxembourg), France, Hungary, Spain, Turkey, Italy, Switzerland, Austria, Germany, Norway, Sweden, or Poland.

  Smoking is restricted on trains in Finland and the Czech Republic.

  Smoking is also prohibited in lavatories and dining cars. And you must observe special regulations at stations where you usually find dedicated smoking areas or rooms.

• Q. Do you offer discounts on tickets for groups?

  A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.

• Q. Where do I my send train tickets and/or rail passes for refund?

  A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.

  Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.

• Q. Can I book a rail pass and a seat reservation at the same time?

  A. Absolutely, and we encourage it. Once you’ve added the pass you want to your booking, you will be prompted to make seat reservations for trains you wish to travel on. Alternatively, you can visit the homepage and search schedules, just be sure to check the "I have a rail pass" box.

  We always recommend buying your reservations before you depart for Europe because high speed and night trains often have a limited number of seats set aside for rail pass holders, and these seats tend to sell out. So the earlier you secure your reservation, the better.

• Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  A. For gender specific compartments, men and women must be in separate sleeping compartments. However, if you reserve all beds within a compartment, you may mix genders.

  Gender-specific compartments include private, double, triple, deluxe double, deluxe triple, and quad sleeping compartments. If your traveling party doesn’t fill the compartment, you will be divided by gender.

• Q. Are train tickets exchangeable and refundable?

  A. It depends. Exchange and refund rules are governed by the kind of fare you booked.

  When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

  Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.

  Refunds, when applicable, can only be applied to unused and unvalidated train tickets.

  Be sure to view the complete refund and exchange rules for the product you are booking to see any applicable penalty and administrative fees.

  If you’ve purchased the Rail Protection Plan to cover your train ticket, you can exchange it for either the same thing or a new product. To start an exchange under the Rail Protection Plan, please contact us via our Contact Us page.

• Q. What do I do if my train goes through a country not listed on my rail pass?

  A. If your train travels through a country not listed on your rail pass, even though the country of origin and country of arrival are covered by your rail pass, you need to purchase a ticket for the uncovered portion of the journey. We suggest doing this at a ticket counter in advance. You don’t need to buy a ticket for the entire journey, just the section not covered by the purchased rail pass.

• Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  A. If you travel on a direct overnight train departing after 7:00pm and arriving after 4:00am, it’s only necessary to enter the date of arrival in the travel calendar, thereby using only one travel day. If you travel on an overnight train that departs after 7:00pm but has a change of trains or arrives before 4:00am, you will be required to enter both the date of departure and arrival in the travel calendar, using two travel days of your rail pass.

• Q. What language is spoken at the train station and on the train?

  A. Typically at the train station and on board the train the local language is spoken. Announcements at the station and on board the train will be made in the local language of the departure station.

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