Need assistance?

First tell us if you have booked your train ticket:


Then, select the relevant section for assistance:

Contact form






ADVISORY:

Please be aware that Eurostar is experiencing periodic train cancellations for operational reasons, as well as significant check-in delays at Gare du Nord in Paris due to industrial action by French customs. A reduced timetable for travel between Paris and London via Eurostar is expected to be in place until the end of March.

Please allow extra time, up to 4 hours before your scheduled departure, for check-in. Also, Eurostar cannot ensure a Priority check-in lane in Paris Gare du Nord for Business Premier or Carte Blanche passengers. We apologize for any impact this may have on your travel plans.

,

ADVISORY:

Please be aware that Eurostar is experiencing periodic train cancellations for operational reasons, as well as significant check-in delays at Gare du Nord in Paris due to industrial action by French customs. A reduced timetable for travel between Paris and London via Eurostar is expected to be in place until the end of March.

Please allow extra time, up to 4 hours before your scheduled departure, for check-in. Also, Eurostar cannot ensure a Priority check-in lane in Paris Gare du Nord for Business Premier or Carte Blanche passengers. We apologize for any impact this may have on your travel plans.


This information is intended for answering your enquiries. It is used by Rail Europe (2 place de la Défense, CNIT 1, BP 440, 92053 Paris La Défense Cedex, France) in accordance with the Rail Europe Privacy policy. Most of the data is retained for five years after you fill in the form, then archived for a period of ten years for strictly legal reasons (tax obligations, etc.). This data may be sent to our internal services, in the strict context of the contact form. At any time, you are entitled to access, rectify, limit, obtain portability and delete your personal data by contacting our customer service or via the Rail Europe customer account.