Eurail Montenegro/Serbia - Romania Pass

• Q. What is a travel day on a rail pass?

  A. A travel day on a rail pass is a 24-hour period, from midnight to midnight, during which you can take as many train journeys as you desire. Since rail passes use calendar days, journeys within 24-hours of each other but on different days will count as two travel days.

• Q. What should I do if the train is late?

  A. It depends if you’re traveling with train tickets that include a reservation or with open tickets. If your train ticket includes a reservation, then it’s only valid for travel on the train for which it was issued. If the train is late, you’ll need to wait until it arrives.

  If you’re traveling with open tickets you can decide to take another train, as long is it doesn’t require a reservation and travels the same route as the one for which your open ticket was issued.

• Q. Are there restrooms on the train?

  A. Yes! Restrooms can be found on all trains in Europe. Restrooms are easily accessible on all trains and are frequently marked with the letters WC (Water Closet). They’re usually found at the front or back of each train car and typically include a sink, toilet, and locking door.

• Q. Can I customize my group trip (meals on board, train station transfers)?

  A. We love groups, and we do everything we can to make the experience as pleasurable as possible. We offer onboard catering, motor coach transfers to and from the train station, as well as luggage handling at select stations. For more information fill out our Group Quote form and a dedicated group consultant will respond to your request.

• Q. What does “Activate my rail pass mean and how do I do it?

  A. Activating your rail pass officially begins the clock on its travel period. This is done by having a railway official stamp and date your rail pass. Simply visit the ticket window at the train station before boarding your first train to have your pass activated. Most rail passes must be activated within 11 months of the purchase date. Boarding a train without activating your rail pass you risk being fined by the conductor.

• Q. Are there ATMs on board?

  A. While there are ATMs located in most major European train stations, there are none on the trains themselves.

• Q. What is the Rail Protection Plan™?

  A. We offer an exclusive Rail Protection Plan™ that gives you the flexibility to change your train ticket, rail pass, reservation, and select activities with no questions asked. You’ll also be protected in the event of a railroad strike for train tickets, and in the case of loss or theft of paper tickets, rail passes, city passes or tours.

  The Rail Protection Plan™ may be added to your booking on the delivery page after adding the products to your itinerary or any time prior to final payment being applied to your booking. (Select city passes and tours are excluded from coverage). The Rail Protection Plan™ fee is non-refundable and non-exchangeable. View the detailed terms and conditions of the Rail Protection Plan™ coverage.

• Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  A. Your print at home e-ticket will be forwarded to you as one of three methods:

  • A PDF included as a link on your Rail Europe booking confirmation email
  • A unique 6 character e-ticket confirmation code that, along with a photo i.d., is checked when on the train
  • Sent via a separate email, in addition to your Rail Europe booking confirmation email, forwarded to you after purchase

  Your Rail Europe booking confirmation will clearly indicate which type of print at home e-ticket is affiliated with the train ticket(s) you have purchased.

  If you were signed into your account when you booked your print at home e-ticket, you can also find all PDF links in the booking history located in your dashboard, as well as the itinerary tab of our iPhone app or mobile site.

  All print at home e-tickets must be printed before arriving at the train station.

• Q. Can I bring my pet on board?

  A. Generally, cats and dogs are allowed on trains, though they may need to be contained in a pet carrier or wear a muzzle or leash. Pets are not allowed on some trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that are permitted to travel on Eurostar are guide dogs for the visually impaired.

  Some trains require advance reservations for pets. Unfortunately, Rail Europe cannot make reservations for your pet. This will need to be done locally. In general, dogs normally travel at half the fare of a second class ticket, payable directly to the conductor.

• Q. Do I need to do anything to my train ticket before boarding the train?

  A. If you purchased and received a paper train ticket in the mail, there is nothing further you need to do.

  If you purchased a print at home e-ticket, be sure to print your ticket before you leave home and keep your train ticket safe and secure. For Italo tickets, just print your Rail Europe email confirmation which includes your unique e-ticket confirmation code(s). This e-ticket confirmation code along with your photo i.d. will be checked when on the Italo train.

  If you purchased a print at the station e-ticket, you’ll need to visit a self-service kiosk to print your train ticket (remember, you’ll need the e-ticket confirmation code included on your invoice). When retrieving your e-ticket in France at an SNCF kiosk or in Italy at a Trenitalia kiosk, you will need to “stamp your ticket” (composter votre ticket as French say) prior to boarding the train. Should you have any problems, just ask the conductor of the train to do it for you when you board the train.

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