Eurail Italy Pass

• Q. Can I print my train ticket at the station?

  A. Some, but not all train tickets can be printed at a train station in Europe. Once you’ve selected a particular train ticket and begin checkout, all delivery options will be presented to you. You will then be able to select, if offered, “Print at the Station e-ticket”.

• Q. What fees does Rail Europe charge?

  A. Rail Europe charges different types of fees for the services we provide. These fees are waived under certain circumstances. Below is a list of the fees we charge.

  Delivery Fee: this fee covers the cost of delivering your travel documents to you, allowing you to relax, knowing that you have everything you need prior to your departure.

  Customer Care Centre Fee: this fee is charged only when bookings are made over the phone through one of our Customer Care Centres.

  Rail Europe Processing Fee: this fee allows us to continue to provide travellers with a wide range of European rail products to choose from, in addition to offering quality customer support before, during, and after your trip.

  Administrative Fee: this fee is charged only for refunds and exchanges. It is 7% of the original train ticket or rail pass price.

• Q. How do I use my Italo print at home e-ticket for travel in Italy?

  A. While Italo train tickets are considered print at home e-tickets, you don’t actually need to print anything or retrieve a voucher or boarding pass at the station.

  All that is required is the confirmation (PNR) code printed on your Rail Europe booking confirmation email. Just present your e-ticket confirmation code and a valid photo id to the conductor on the train - it’s that easy!

• Q. Seat Reservations are sold out for the train I want to take. What should I do?

  A. If the train you’re planning to take requires a reservation and reservations are sold out, there are only two things you can do. Purchase a regular, full-fare ticket if those are still available, or try to travel on another train (later or earlier) that has reservations available.

• Q. What other types of services are available at the station?

  A. Most European train stations provide a variety of services, including currency exchanges, information desks, lockers for luggage, arrival/departure boards, restrooms, coffee shops, and gift shops. Some larger stations in larger cities have WiFi hotspots, lounges for business travellers, and restaurants and bars.

  View our Train Station page to see specifics on a particular train station in Europe. The link can be found in the footer on any page on the website.

• Q. Does my train ticket include a seat reservation?

  A. Rail Europe tickets include a reservation whenever possible. To tell if you have a reservation, see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.

  If you received only one document, you should also see if it indicates a seat number and car number. If so, your ticket includes a reservation.

  The only case where you may not have a reservation with your ticket is if you received an open ticket. With these tickets, you can simply hop on any non- reservable train that travels on the route for which you bought your ticket.

• Q. I made a mistake when I ordered my rail pass. How can I correct it?

  A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. If you catch the mistake and call us right away - prior to your rail pass being printed, we may be able to modify it for you. If you bought the Rail Protection Plan™ when you ordered your rail pass, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim.

• Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  A. Yes, of course! However, everyone will need to sit in Second class. The rule is with a First class pass you can sit in either First or Second class, with a Second class pass you can only sit in Second class. If you wish to travel in First class and the rail pass you are interested in does not offer a First class youth option, you will need to purchase an adult pass for your youth traveller.

  Be mindful if you intend to book seat reservations that you book in the class of service you intend to sit in. Once a reservation has been issued, you must sit in the seat that has been assigned to you.

• Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  A. While all train tickets issued by Rail Europe should be accepted onboard the train, if you should run into any issues, be sure to ask the conductor to stamp your Rail Europe ticket "Not Used" with a written note explaining why this ticket could not be accepted by a railway official. You will want to keep that ticket safe and upon your return home, you can send the original ticket, any replacement tickets and receipts, and a brief letter of explanation to our Customer Relations team.

  Please use the Contact Us page to get more information regarding a refund.

• Q. Can I sit in First class if I have a Second class rail pass?

  A. In general, you cannot travel in first class with a second class rail pass.

  In certain cases it may be possible to purchase an upgrade for your trip, you can visit the ticket window at your departure train station prior to boarding your train.

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