Eurail Czech Rep - Germany Pass

• Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  A. Many train stations in the Netherlands and the Brussels Airport Station in Belgium now have platforms with entry/exit gates. To enter or exit from the train’s platform, you will need to pass through these gates that are controlled with a bar code reader.

  Most paper tickets and e-tickets and all Eurail Pass covers have a square barcode which can be scanned at the entry/exit point of the platform. Just hold the bar code on your travel document to the scanner on the illuminated area on the gate and pass through the gate.

  Some of the high traffic train stations in Italy, such as Milan Centrale, Roma Termini and Firenze Santa Maria Novella stations now have entry/exit gates. Access through these gates are exclusively reserved for traveller’s holding a ticket. It is suggested that you have your paper or electronic tickets ready to present upon arriving at these security gates.

• Q. Do you offer discounts on tickets for groups?

  A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.

• Q. How much luggage can I take on an overnight train?

  A. There are usually no restrictions on the amount of luggage that may be brought on an overnight train, but there is limited space in the compartment to store the luggage. A small luggage rack and any floor or bed space must be shared among all travellers occupying a sleeping compartment or couchette.

• Q. What constitutes a group?

  A. Ten or more people traveling together constitutes a group.

• Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  A. Yes. Even with your rail pass, you will need to make a reservation on any overnight train. Reservations are required for sleeping compartments, couchettes, and seats. Depending on where you’re traveling, the guidelines of the specific train and/or the type of rail pass you have, you may be entitled to purchase a reservation in place of a full price ticket.
  You can search for overnight reservations directly on our website - just be sure to select the "I have a rail pass" option.

• Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  A. Yes, but only when an e-ticket is offered for the train you want to take. If only a paper train ticket is offered, you’ll need (and want) to purchase your reservation(s) locally at the train station to avoid international shipping fees and delivery times.

• Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  A. Just send us a message on our Contact Us page and we will respond to you via email within 24 to 48 hours.

• Q. Are lockers and luggage storage services available at the train station?

  A. Most major train stations have a left luggage facility offering either self-serve luggage lockers or staffed luggage facilities.

  Keep in mind that there is a fee to store your luggage at a train station. Typically, stations will charge a flat rate to rent a luggage locker that you’re free to fill. For staffed luggage facilities, you may incur a “per bag” fee. In either case, the fee is usually under 10 Euros. If you do leave your bags, be sure to keep some money in your pockets for the luggage lockers.

• Q. What should I do if I’m unable to print my e-ticket at the station?

  A. First, make sure you’re entering the correct information in the self-service kiosk. You need to provide your e-ticket confirmation code, also known as PNR, which is a 6 character letter code (or an 8 character alphanumeric code for British e-tickets) that appears on your Rail Europe booking confirmation email. Any other booking reference (like the Rail Europe booking number) will not work to retrieve your print at station e-ticket.

  Don’t attempt to retrieve your ticket using a different method of identification such as swiping a credit card. This will not work.

  Although highly unusual, if you’re still unable to retrieve your ticket, go to the ticket counter and seek the assistance of a railway official. Make sure you know your e-ticket number.

  If you’re still unable to retrieve your ticket, you may have to purchase a new train ticket. If possible, document the circumstances that prevented you from retrieving your e-ticket. If you purchase new tickets, make sure to keep a copy of the new tickets and the receipt.

  Upon your return home, contact our customer relations department and write us a letter indicating what happened. Make sure to provide the new tickets you purchased and the receipt. We’ll review the matter and work things out with you.

• Q. How do I know the right rail pass and how many days I should purchase?

  A. We provide simple tools on our site to help make finding the best products for your journey - easy! Our tools help you find both the most cost effective and logical travel solution for your travel needs.

  Use our Interactive Rail Map to help you plan your journey, our site will then display available options to bring that journey to life with rail passes, train tickets, and even great add-on products that can truly enhance your experience. Enter the number of days you wish to stay in a particular city, and where you wish to travel next, and our system will provide you with the best options for your itinerary.

  The more you know about the train rides you plan on taking, the better you’ll be able to research which trains are running, how long each of those rides take, whether or not you’ll be traveling on night trains, etc… All these factors determine how many travel days you’ll need on a pass.

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