• Q. Will a National Rail Strike affect my train travel?

  • Q. How far in advance can I buy my train ticket?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Are there restrooms on the train?

  • Q. Can I bring food and drinks on board?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What should I do if the train is late?

  • Q. How much luggage can I take on the train?

  • Q. Are European trains "child friendly"?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there shower facilities on board?

  • Q. How are sleeping compartments kept secure?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Do you offer maps of European train stations?

  • Q. Is there WiFi onboard?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Will the conductor take my passport?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can I open the train windows?

  • Q. Do I need to show my passport to board the train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Where can I find more information about European train stations?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What do I do with my luggage?

  • Q. What other types of services are available at the station?

  • Q. What food and drink options are on board?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do I need to tip the train staff?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

Browse our FAQ


  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can I print my rail pass at the station?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What is a Rail Pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. Who is eligible to buy a rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What is a travel day on a rail pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What is the "validity period" of a rail pass?

Browse our FAQ


  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How do I book a train ticket on your site?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do you offer e-tickets?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How can I find the cheapest train tickets?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Can I print my train ticket at the station?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. What is a Diabolo fee?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Are there discounts on train tickets?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How long are train tickets valid for?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How far in advance can I buy my train ticket?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How can I book an itinerary with multiple cities?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Are the fares offered on your website based on live availability?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

Browse our FAQ


  • Q. What is the 7:00 pm rule?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. What happens if my train crosses an international border during the night?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How can I request a brochure from your company?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Who should I contact with a question about a special offer?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. How fast can I receive my travel documents?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. What if my shipment gets lost?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How can I track the status of my refund?

  • Q. How are sleeping compartments kept secure?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What fees does Rail Europe charge?

  • Q. Do you ship to PO and APO boxes?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How can I track my shipment?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How do I use a promo code?

  • Q. The promo code I have expired. What can I do?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. My promo code is not working. What should I do?

  • Q. How do I get a promo code?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Will the conductor take my passport?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How much luggage can I take on the train?

  • Q. Do I need to show my passport to board the train?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

Browse our FAQ


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. What is the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Can I change seats after the train departs?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Can I bring food and drinks on board?

  • Q. What do I do with my luggage?

  • Q. I missed my train. What should I do?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do you offer maps of European train stations?

  • Q. How do I find my train?

  • Q. Do I need to tip the train staff?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Where can I store my luggage on an overnight train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. How can I check to see if food is served on a particular train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I bring my bike on board?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I print my train ticket at the station?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How early should I arrive at the train station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I bring my pet on board?

  • Q. How much luggage can I take on the train?

  • Q. How do I contact you while I’m in Europe?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Where can I find more information about European train stations?

  • Q. What other types of services are available at the station?

  • Q. Can I get the address and phone number for the train station?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Are there restrooms on the train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are there shower facilities on board?

  • Q. Can I open the train windows?

  • Q. Is there a fee to take luggage on a train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. What food and drink options are on board?

  • Q. How are sleeping compartments kept secure?

  • Q. Is there WiFi onboard?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. What language is spoken at the train station and on the train?

Browse our FAQ


  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Do you offer e-tickets?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Why are e tickets not available for certain trips?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

Browse our FAQ


  • Q. What constitutes a group?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Can I book group fares online?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Do you offer discounts on tickets for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What is the benefit of buying passes through the group department versus the web?

Browse our FAQ


  • Q. What credit cards does Rail Europe accept online?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. My credit card has been declined. What should I do next?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How do I create a Rail Europe account?

  • Q. Where do I find my booking number?

  • Q. What does the “Login with Facebook” button do?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How do I change my login or password?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Can I book a rail pass and a seat reservation at the same time?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.