• Q. Do I need to show my passport to board the train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Is there WiFi onboard?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I bring food and drinks on board?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What should I do if the train is late?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How far in advance can I buy my train ticket?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Will the conductor take my passport?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How are sleeping compartments kept secure?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Can I open the train windows?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are European trains "child friendly"?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What food and drink options are on board?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Do I need to tip the train staff?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What do I do with my luggage?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Where can I find more information about European train stations?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What other types of services are available at the station?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there restrooms on the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are there shower facilities on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do you offer maps of European train stations?

  • Q. How much luggage can I take on the train?

Browse our FAQ


  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Are there discounts available for rail passes?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. How far in advance can I buy my rail pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Who is eligible to buy a rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the "validity period" of a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What is a Rail Pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What is a travel day on a rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I print my rail pass at the station?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

Browse our FAQ


  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are there discounts on train tickets?

  • Q. How do I book a train ticket on your site?

  • Q. How far in advance can I buy my train ticket?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Do you offer e-tickets?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. How can I book an itinerary with multiple cities?

  • Q. What is a Diabolo fee?

  • Q. Does my train ticket include a seat reservation?

  • Q. How can I find the cheapest train tickets?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How long are train tickets valid for?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Can I print my train ticket at the station?

  • Q. What’s the difference between a seat reservation and a train ticket?

Browse our FAQ


  • Q. My promo code is not working. What should I do?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How fast can I receive my travel documents?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Will the conductor take my passport?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How do I get a promo code?

  • Q. How can I track the status of my refund?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How much luggage can I take on the train?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Are train tickets exchangeable and refundable?

  • Q. How can I request a brochure from your company?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Who should I contact with a question about a special offer?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. The promo code I have expired. What can I do?

  • Q. How do I use a promo code?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Do you ship to PO and APO boxes?

  • Q. What is the 7:00 pm rule?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How can I track my shipment?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do I need to show my passport to board the train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How are sleeping compartments kept secure?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What fees does Rail Europe charge?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What if my shipment gets lost?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

Browse our FAQ


  • Q. Can I change seats after the train departs?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Is there WiFi onboard?

  • Q. Do I need to tip the train staff?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. What language is spoken at the train station and on the train?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there restrooms on the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I bring food and drinks on board?

  • Q. How early should I arrive at the train station?

  • Q. How much luggage can I take on an overnight train?

  • Q. How do I connect between train stations in the same city?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How do I contact you while I’m in Europe?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I bring my bike on board?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. How much luggage can I take on the train?

  • Q. What other types of services are available at the station?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where can I find more information about European train stations?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do you offer maps of European train stations?

  • Q. I missed my train. What should I do?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What do I do with my luggage?

  • Q. Can I bring my pet on board?

  • Q. Can I print my train ticket at the station?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What food and drink options are on board?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Can I open the train windows?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. How do I find my train?

  • Q. Are there shower facilities on board?

  • Q. Are there facilities on board for disabled travellers?

Browse our FAQ


  • Q. Do you offer e-tickets?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Why are e tickets not available for certain trips?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

Browse our FAQ


  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. What constitutes a group?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I book group fares online?

  • Q. Who should I contact to book travel for a group of 10 or more people?

Browse our FAQ


  • Q. What does the “Login with Facebook” button do?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How do I change my login or password?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Where do I find my booking number?

  • Q. My credit card has been declined. What should I do next?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How do I create a Rail Europe account?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What credit cards does Rail Europe accept online?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.