Convergence: Daily advice to travellers concerned about the impacts of coronavirus
Updates for our train travellers on coronavirus (COVID-19) - Last updated 13 March 2020 with daily updates Monday to Friday.
Our mission is to offer both expertise and easy solutions when it comes to booking train travel. Consequently, we are sharing information with you on a daily basis, with all the updates we can possibly offer about the coronavirus (otherwise known as COVID-19) outbreak.
Should we travel at the moment?
Train companies continue to operate in Europe, however some government authorities require that you have a valid emergency reason to travel. If so, you will need specific documentation in order to travel. Please check on the governments’ websites before departure.
I have already booked and don’t want to travel. Can i get a refund?
This depends very much on the train operator you have booked to travel with. Their policies change regularly, and we will update the details below as soon as we get information. If your train operator is not listed below, then they have not yet offered a refund policy based on coronavirus, but their normal terms and conditions will apply. In most cases, we can help claim the refunds through Rail Europe - we provide all relevant links below.
SNCF trains (including TGV Lyria)
Full refunds or exchanges are offered to all customers who want to postpone or cancel their travel on a TGV, Intercité or TER train.This applies to journeys up until 30 April 2020, and also covers France-Germany TGV, France-Switzerland TGV and France-Italy TGV. You can apply under Help/Contact us on the website.
All Thalys tickets for journeys 10 March - 30 April are exchangeable or refundable without an additional charge. This is valid up to 2 weeks after the original travel date. All tickets for trips in May and June 2020 are also exchangeable or refundable without extra cost up to 30 days before departure. You can apply under Help/Contact Us on the website.
Are all European trains being cancelled because of the coronavirus pandemic?
Train services have been affected, and we will be in touch with customers who have booked tickets on any journeys where this might happen in future.
Will I be insured for travel in Europe at the moment?
Note that anyone choosing to travel to a region, against their government’s recommendations, risks invalidating their travel insurance. We advise checking with your travel insurance company for any specific terms and conditions before travelling.
Many thanks for your patience as we continue to inform and, hopefully, reassure you, our valued customers.
Rail Europe – SNCF’s Customer Service Partner