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The holiday destination to live your dreams
Enjoy a magical and full day experience and discover 2 Disney Parks on the same day: Disneyland® Park where dreams and fairy tales come true, and Walt Disney Studios® Park, a fascinating world of movies, animation and television.
Disneyland® Paris Parks are situated in Marne-la-Vallée, 32 km east from Paris. The parks are easily accessible by train. Local trains (RER A) from Paris take only 35 minutes to reach the heart of Disneyland® Paris. Eurostar, TGV® and TGV Brussels-France also serve Marne-la-Vallée station.
What you get
1 day visit
Valid in 2 Parks
Visit all you can in Disneyland® Park
Visit all you can in Walt Disney Studios® Park
Pass fares
How to activate the Disney® Magic Ticket?
Once you have booked your Disney® Magic Ticket on our website, you will receive a voucher by mail. You must exchange this voucher at Disneyland® Paris, within 6 months from the date of purchase.
Voucher exchange location
Disneyland® Paris
Avenue du parc
77777, Chessy
By train: RER A (Marne la Vallée-Chessy station)
Opening hours:
Monday to Friday, 10:00 am to 6:00 pm
Saturday, 10:00 am to 9:00 pm
Sunday, 10:00 am to 10:00 pm
Opening hours may vary throughout the year
Conditions of use
The Disney® Magic Ticket allows you to visit the 2 parks in 1 day. Any person living in a non-European country can buy a magic ticket. However the person should be a resident, i.e. she/he must be living more than 6 months in a non-European country.
Discount:
The price offered on this website for the Disney® Magic Ticket is at a discounted fare
Children between 3 and 11 inclusive benefit from a discounted rate
Children under 3 go free
Disney® Magic Ticket features
Entrance to Disneyland® Park
Your dreams will come true in the Disneyland® Park. Indeed you will meet your favorite Disney heroes and heroines. Have fun in five magical lands, try amazing attractions (Space Mountains, Pirates of the Caribbean, etc.) and enjoy shows all year round.
Entrance to Walt Disney Studios® Park
Plunge into the magical world of cinema and television. Indeed you will be able to explore four cinema studios with exciting attractions and spectacular shows.
Frequently Asked Questions
A. There are no check-in or customs procedures before boarding a Frecciarossa train. Though, ticket control and passport checks will occur on board Frecciarossa train.
A. No. You need to buy your Eurail Italy pass before travelling to Europe. Just remember that Eurail passes, including Eurail Italy pass, can be bought up to six months in advance of your travel date.
A. Eurostar journeys can be booked up to 6 months in advance of the return date of travel. Eurostar Direct services to Disneyland Resort Paris have a longer booking period and are made available further in advance. And Eurostar Direct seasonal services to the French Alps and Avignon are opened for sale for the entire season.
A. The pass can be purchased up to 6 months before your first travel day. The pass must be validated within 6 months of the original date of issue.
A. You can request 2 double compartments or a T4 if this type of accommodation is offered on the train you wish to travel on.
A. In most cases, railpasses are not accepted on city transportation systems such as buses and subways. Passes will generally cover local commuter trains that are above ground.
The exception to this is the Swiss Pass, which is valid for transportation in 37 Swiss cities.
A. Lyria trains offer two different classes of travel. In First class, a delicious cold at-seat meal is offered to you, no matter what time you travel. A large selection of Swiss, French, international magazines and newspapers are also available for your perusal. Onboard taxi booking service is also available from Monday to Friday. Comfortable seats will welcome you in Second class where you can also enjoy the convenience of a bar-buffet car.
A. A travel day is any travel between 12 midnight on one day to 12 midnight of the following day (i.e. a 24-hour period). On each travel day, you can take as many trains or participating ferries as you wish.
A. Yes, we recomand that you would purchase tickets and make your seat reservations prior to your departure so you can avoid fully booked trains and disrupting your travel plans.
A. Due to the limited availability on overnight trains, if you must change your sleeper reservation, try to do so immediately. You can visit the local station at least 24 hours prior to the train’s departure and see what is available. Be aware that your reservation change may be subject to local service fees and/or upgrade charges.
Reservations are required for sleepers and couchettes on all overnight trains and can be made up to 60 days in advance.
A. Most cites with airports are easily accessible by public transportation (Train, Bus, Subway or Taxi). The following airports listed have access to the downtown train stations: Amsterdam Schiphol, Athens, Barcelona, Berlin Schoenefeld, Birmingham, Brussels National, Cologne, Copenhagen, Dresden, Duesseldorf, Frankfurt, Geneva-Cointrin, Glasgow, Graz, Hannover, Krakow, Leipzig, London Gatwick, London Heathrow, London Stanstead, Madrid, Malaga, Manchester, Munich, Milan Malpensa, Newcastle, Nice, Nuremberg, Oslo, Palermo, Paris Charles de Gaulle, Pisa, Porto, Rome Fiumicino, Southampton, Stockholm, Stuttgart , Torino, Tronheim, Valencia, Vienna , and Zurich.
A. First class on the Lyria offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
Second class on the Lyria offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
A. Breakfast is served before 11:00 a.m.; lunch is served between 11:00 a.m. and 2:00pm A snack is served between 2:00pm and 5:00pm Dinner is served after 5:00pm.
A. Gatwick Express arrives in London’s Victoria Station.
A. There are no check-in or customs procedures before boarding TGV trains. However, you must be onboard at the latest 2 minutes prior to the departure time, beyond which access to the train cannot be guaranteed. Ticket control and passport checks will occur on board the train.
A. 1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers.
2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car.
For trips over 2 hours we recommend that you book 1st class.
A. Our popular Swiss Card provides 1 roundtrip by rail from any Swiss airport or border to 1 single destination. It also includes a 50% discount on all Swiss railways, lake steamers, postal buses, and excursions to mountaintops.
A. ICE trains link major German cities from Cologne in the west to Berlin in the east. But they also cross borders and go into France, Switzerland, Belgium, Austria, Denmark and the Netherlands.
A. Yes, you’ll need to reserve your place on AVE trains like in most high speed trains in Europe.
A. A saver pass is a discount rate for a group of 2-5 passengers traveling together at all times. All names will be printed on a single pass, therefore passengers will not be able to travel independently.
A. Eurostar Direct Services can connect you directly from London to Paris, but also Brussels, Lille, Disneyland Paris and on a seasonal basis to Avignon in summer and to the French Alps during winter with a single weekly connection.
A. A Eurail Select Pass offers you unlimited travel on the national rail networks of any 3, 4 or 5 adjoining countries that are connected by train or ship. These countries are to be chosen from a list of 24 participating countries.
A. Swiss passes must be validated within 6 months of issuing date by a railway official in Switzerland (station’s desk) who also fills in the passport number. Swiss passes must be validated prior to boarding the first train.
A. Austria, Benelux (includes Belgium, Luxembourg, Holland), Bulgaria/Serbia/Montenegro, Czech Republic, Croatia/Slovenia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Norway, Portugal, Republic of Ireland, Romania, Spain, Sweden, and Switzerland.
A. Our "Train Tickets and Schedules" section calculates the total cost of your outbound journey first, and it includes the cost for the number of people that you specify. Once you choose an outbound journey, the costs of the return journey appear.
A. A Swiss Pass enables you to travel free of charge in the Swiss public transport services for periods ranging from four days to one month in 41 cities.
A. No, Eurostar does not transport cars. You can transport your car on Le Shuttle, which carries cars through the Channel Tunnel. For reservations with Le Shuttle, please call 08705 35 35 35 or at www.eurotunnel.com.
A. Book 1 passenger at a time, and select the Single compartment. You will need to do this step twice, once for each passenger.
A.When booking your tickets, you can choose your printing option: Paper ticket, "Print @ Home" or "Print @ the station". Paper tickets are always available. Nevertheless, the other options can be unavailable, depending on the route you have chosen. Please note that for the moment, "Print @ the station" is only offered on Eurostar, ATOC and on all trains departing from France (domestic and international trains such as Thalys, TGV Lyria etc.). The "Print @ Home" option is only offered if the booking includes a Eurostar, Thalys, French Journeys or Spanish trains.
A. Your railpass covers you to the border city of the country you are traveling in. You will need to purchase additional tickets to travel in any country not covered on your pass.
If you are planning to travel to more than one city, you may want to consider upgrading your pass to cover an additional country.
A. Paper tickets will be sent to you by postal mail prior to departure.
A.Yes! It is now possible to pay your train tickets or pass with several credit or debit cards. The number of cards, which can be used for a transaction, is limited to three. The credit or debit cards which are accepted by Rail Europe websites are Visa, Visa Electron, Master Card, Maestro, Amex et JCB. Please note the availability of those payment services depends on the customer’s country of residence.
A. In Comfort1 (First class), drinks and meal are included in the price of your Thalys ticket and served at your seat. Meal includes a choice of drinks, cold starter and main course, but also bread and dessert. In Thalys Comfort 2 (second class), you will get access to a bar-buffet car which offers a variety of food and refreshments.
A. Train stations in Europe are very accessible and easy to find. Although the physical train station addresses are generally not listed, the stations are centrally located within the city and accessible with the cities public transportation system or taxi.
Check with hotel concierge to give you the best directions from your hotel. Taxi drivers know how to get your to your station fast and worry free.
A.
Business Premier class is dedicated to serving the business traveler with its superior service. Business travelers can expect a nonsmoking car, fast lane check-in, use of the Executive Lounges, breakfast or a 3-course lunch or dinner with choice of entrée and wine, complimentary drink, newspapers, Wifi access in the terminal and lap top sockets on board the train.
Leisure Select tickets provide complimentary food (including a 3-course dinner), beverages, and newspapers while you relax in your reclining seat.
Full Fare tickets gives you access to the Eurostar Lounge.
Standard Class offers comfort, convenience, and value. Enjoy the bar car, or purchase snacks and refreshments from the trolley cart when it comes to your seat.
Business Premier class is dedicated to serving the business traveler with its superior service. Business travelers can expect a nonsmoking car, fast lane check-in, use of the Executive Lounges, breakfast or a 3-course lunch or dinner with choice of entrée and wine, complimentary drink, newspapers, Wifi access in the terminal and lap top sockets on board the train.
Leisure Select tickets provide complimentary food (including a 3-course dinner), beverages, and newspapers while you relax in your reclining seat.
Full Fare tickets gives you access to the Eurostar Lounge.
Standard Class offers comfort, convenience, and value. Enjoy the bar car, or purchase snacks and refreshments from the trolley cart when it comes to your seat.
A. Eurail Select Pass is only available in 1st Class for adults and children. Eurail Select Youth Pass is offered in 2nd class to travelers under age 26.
A. Yes all high-speed trains require reservations. Some 1st class trains include meal service in the price of your ticket.
A. All passengers with an AVE ticket may carry up to two pieces of hand luggage, for which they will be responsible and which they must store in the designated areas. The total weight limit is 20 kg and the combined dimensions (length + width + height) of each piece of luggage must not be more than 250 cm.
A. Yes. If there is no match between your passport and the information written on your pass the pass can be taken and kept by the train manager.
A. Finding Train Tickets and Schedules can be accomplished with just a few simple steps.
First click on the "Train Tickets" section, located on the top of any page.
There you will find a form asking for your departure city and arrival city and the date that you would like to travel.
You will also be asked the approximate time that you want to travel (morning, afternoon or evening).
If you would like to book a round trip ticket, just click on the "Round Trip" option and provide the information for your return trip on the same page.
Once all of your information has been entered and you have clicked "Search" you will be presented with a number of results to choose from.
First, you will want to look through the times offered to see what the best schedule for your travel.
Once you have chosen a schedule, you should begin to look at the prices that are offered.
Fares are typically broken down into categories, Business, Flexi First, Best Price First, Flexi Second, Best Price Second and Super Saver. Best Price First and Best Price Second are classes tickets being more restrictive in terms of flexibility. Flexi First, Flexi second and Business are classes offering more flexibility.
Although these classifications do apply to several different train types, it is always recommended that you click on the "Details" link under each fare type to show the specific refund and exchange rules for that price.
Once you have decided on the train and fare that you would like to purchase, click on the "select" link, which will take you to the passenger selection page.
Once you have input your passenger information you can choose to continue shopping or proceed to the checkout process.
First click on the "Train Tickets" section, located on the top of any page.
There you will find a form asking for your departure city and arrival city and the date that you would like to travel.
You will also be asked the approximate time that you want to travel (morning, afternoon or evening).
If you would like to book a round trip ticket, just click on the "Round Trip" option and provide the information for your return trip on the same page.
Once all of your information has been entered and you have clicked "Search" you will be presented with a number of results to choose from.
First, you will want to look through the times offered to see what the best schedule for your travel.
Once you have chosen a schedule, you should begin to look at the prices that are offered.
Fares are typically broken down into categories, Business, Flexi First, Best Price First, Flexi Second, Best Price Second and Super Saver. Best Price First and Best Price Second are classes tickets being more restrictive in terms of flexibility. Flexi First, Flexi second and Business are classes offering more flexibility.
Although these classifications do apply to several different train types, it is always recommended that you click on the "Details" link under each fare type to show the specific refund and exchange rules for that price.
Once you have decided on the train and fare that you would like to purchase, click on the "select" link, which will take you to the passenger selection page.
Once you have input your passenger information you can choose to continue shopping or proceed to the checkout process.
A. Eurostar is a reservation-only service and bookings can be taken up to 6 months in advance. Also bear in mind that Eurostar is not included in the Eurail pass or France Rail Pass program but you can still get a discount on Eurostar when buying a pass.
A. We are not able to sell rail passes or tickets to residents of Europe, the UK, Morocco, Turkey or any of the countries of the former Soviet Union. If you are a resident of these countries, we will not be able to sell you one of our passes.
If you are a citizen of any of these countries, but are a resident of another country, we are able to sell the rail pass or tickets to you. Passes are based on residency not citizenship, and the country of your residence will be printed on the rail pass.
A. Frecciarossa trains offer two classes of travel: first class and second class. First Class ticket holders will receive a welcome drink, a snack and a daily Italian newspaper. Either travel class you may choose, you will be able to surf the Net on Frecciarossa trains using a USB key or any other portable device equipped with a Wi-Fi antenna.
A. You can buy all your AVE tickets trains quickly and easily online, with no booking fee, and print them in the convenience of your home.
A. TGV offers two different classes of travel: 1st and 2nd class. Larger seats that recline electronically, power sockets for laptop or mobile phone and access to the bar buffet car are among the main features you will find in TGV first class. In second class, you will enjoy comfortable seats with also an access to the bar-buffet car where you can choose from a vast selection of dishes and beverages.
A. Children 4 and under who do not need a bed travel free and do not require a sleeper reservation or a ticket. If the child is between the ages of 4 - 11 or is under 4 but will require a separate bed, then a special child’s fare will apply.
A. Your payment details will be encoded and sent using a secure connection. You can check the security details by clicking with your right mouse button on the payment page and then selecting ‘Properties’.
A window will pop up containing all connection data. The ‘Connection’ field shows that an SSL connection is used. Your credit card information, including the number and expiration date, will not be stored.
A. First class on the Talgo Day offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
Second class on the Talgo Day offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
A. Showers facilities are generally not offered on trains in Europe. However, private showers can sometimes be found with premier overnight trains such as the Elipsos between France and Spain when the Premier fares are booked.
A. Located in the middle of the train (carriage 4 or 14), TGV Lyria bar provides a service for tasty snacks and meals: sandwiches, hot/cold local dishes, salads, children’s menu, hot and cold drinks, treats are available to eat at the bar or take away. In First class, you can also enjoy the convenience of Lyriapremière service at seat.
A. You can use your Eurail Italy pass throughout the entire Italian railway network. Eurail Italy pass holders are also entitled to several discounts and benefits on ferry crossings and more. For 1st class pass holders, transfers between Roma Fiumicino Airport and Roma Termini train station on the Leonardo Express and between Pisa airport and Florence central station are free.
A. Most major train stations have lockers or luggage storage available at an additional cost. Make sure you have some change available if you are planning to use a locker.
A. A consecutive-day pass provides unlimited rail travel on any day or all days for the duration of the pass. A flexipass is valid for a specific number of days within a longer period.
A. Some passes may be purchased in Europe at a higher cost. It is best to place your order before you departure to ensure that you have your paper documents in hand.
A. High speed AVE trains connect Madrid to cities including Barcelona and Seville, Malaga and Valencia. Travel time between Madrid and Barcelona is 2 hours and 30 minutes. You can also go to Seville from Madrid in 2 hours and 20 minutes. For longer journeys, Barcelona is 5 hours and 45 minutes from Malaga and 5 hours and 37 minutes from Seville.
A. Eurostar Business Premier passengers will be offered a 3-course meal with refreshments at seat meanwhile in Standard Premier, you will get a light and cold meal with refreshments at seat. A bar buffet car with a selection of food and beverages for purchase is also available on Standard class.
A. Go to our train times on our Train Tickets and Schedules select the number of passengers then click the box next to "Click this box if you have a Rail Pass". All results that are displayed will show you fares that are valid for passes. To insure you select the correct fare for your pass view the details. All passes that are valid with each fare are listed in the details.
A. Heathrow Express arrives in London’s Paddington Station.
A. You will need to first figure out who wants to share, and who does not. Once you have your travel party broken down, request the number of passengers who want to share a room together and request as either a 1, 2 or 3 person room. Request each compartment separately until all passengers have been reserved in a room.
A. No. You have to buy your Eurail Select Pass before travelling to Europe. Eurail passes can be bought up to six months in advance of your travel date.
A. Thalys trains offer two classes of travel: 1st class with Comfort 1 and 2nd class with Comfort 2. In Comfort 1, reclining seats will offer you a high level of comfort. Sockets for laptop or mobile phone are also available on some carriages as well as free newspapers on major routes. Wi-Fi is free in Thalys Comfort 1 and in 2nd class with flexible tickets. In 2nd class (Comfort 2), you will get access to a bar-buffet car offering food and refreshments for purchase. Wi-Fi is available at an additional cost in second class for more restrictive tickets.
A. Your Eurail Italy pass must be validated at a ticket window at a larger train station in Italy only. A railway official will fill in the first and last day of validity and your passport number, and will stamp your Eurail Italy pass, so that it is valid for travel.
A. Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Holland, Hungary, Italy, Luxembourg, Norway, Portugal, Republic of Ireland, Romania, Slovenia, Spain, Sweden, and Switzerland.
A. Each passenger is allowed 2 bags/suitcases plus 1 piece of hand luggage and every piece of luggage must be labelled. Luggage can be stored in the racks above your seat on ICE trains.
A. No you can’t. You need to buy your Swiss pass before coming to Europe.
A. We offer an exclusive Rail Protection Plan that provides compensation to you in the case of loss or theft in Europe. The nominal fee is a small price to pay for some big peace-of-mind. The complete policy can be reviewed under "About Us".
Note: The Rail Protection Plan fee is non-refundable and non-exchangeable.
A. The AVE offers 2 first class options they are called Club class and Preferente class.
Club class on the AVE offers access to the AVE lounges at the rail stations, large comfortable reclining seats, a selection of video and audio programs at your seat, and friendly staff serves you drinks and light snacks at your seat. This class of service offers tables for each seat.
Preferente class on the AVE offers access to the AVE lounges at the rail stations, large comfortable reclining seats, a selection of video and audio programs at your seat, and friendly staff serves you drinks and light snacks at your seat.
Tourist class (2nd Class) on the AVE offers generous legroom, a selection of video and audio programs at your seat and a bar-buffet car offering a selection of food and beverages for purchase.
A. 1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers.
2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car.
For trips over 2 hours we recommend that you book 1st class.
A. Check-in is usually open 30 minutes before AVE train leaves and is closed 2 minutes before departure. Also, bear in mind that ticket control and passport checks will occur before boarding AVE Trains. For travellers carrying Eurail Pass including Spain – just remember that you need to validate your pass prior to boarding AVE trains and get a reservation.
A. Gatwick and Heathrow Express trains run every 15 minutes.
A. You will be able to book a Thalys ticket 90 days in advance.
A. Discounted Senior rates for travelers 60 and older are available on the following passes:
Balkan Flexipass-1st class
BritRail Consecutive and Flexipass 1st class,
BritRail England Consecutive and Flexipass 1st Class
France Rail Pass, 1st Class
Eurail Ireland Pass - 2nd Class
Eurail Romania Pass - 1st class
Balkan Flexipass-1st class
BritRail Consecutive and Flexipass 1st class,
BritRail England Consecutive and Flexipass 1st Class
France Rail Pass, 1st Class
Eurail Ireland Pass - 2nd Class
Eurail Romania Pass - 1st classA. Rail passes for children are generally half the adult fare. Some passes do not offer a child pass. Child tickets are offered on most trains and vary by train type. They are generally about half of an adult ticket.
The Swiss Pass allows children under 16 to travel free when they are traveling with a parent who is holding a Swiss Pass. On BritRail passes, children 5 through 15 are free with each paying adult.
A. Yes, non-smoking cars are available on all trains. Most high- speed trains are now completely non-smoking and all reservations are requested in non-smoking coaches when both options are available.
There is no smoking on all trains in France, Italy, Norway, Germany, Austria, Sweden, Belgium, Netherlands, Luxemburg, and Switzerland.
A. Like most high-speed trains in Europe, you need to make a booking when travelling with Thalys. Passholders with passes covering the whole Thalys route (Eurail Global Pass, Eurail Select Pass including France, Benelux or Germany, depending on the route, Eurail and Benelux-France) benefit from special Passholder fares. Just bear in mind that some passes covering partially the Thalys sector like France Rail Pass but also Eurail passes including Benelux-France / France-Germany / France-Italy / France-Spain / France-Switzerland / Benelux also offer special Passholder deals. German Rail Pass is not valid on Thalys routes to Germany.
A. Full Fare is an unrestricted ticket. It is fully exchangeable and refundable even after the departure date. For exchanges and refunds, your local Raileurope office must receive the ticket no later than 60 days after the train’s departure date. Click here to get the Contact Us adress.
Value fare is non-exchangeable and non-refundable.
Youth Fare (for travelers under 26 years of age) is exchangeable once in Europe before departure date. It is non-refundable.
Passholder Fare (issued in conjunction with appropriate railpass) is exchangeable once in Europe. It is non-refundable.
Senior Fare (for travelers 60 years of age and over) is exchangeable once in Europe. It is non-refundable.
Value fare is non-exchangeable and non-refundable.
Youth Fare (for travelers under 26 years of age) is exchangeable once in Europe before departure date. It is non-refundable.
Passholder Fare (issued in conjunction with appropriate railpass) is exchangeable once in Europe. It is non-refundable.
Senior Fare (for travelers 60 years of age and over) is exchangeable once in Europe. It is non-refundable.
A. With Lyria, you’ll be allowed two bags or suitcases plus your hand luggage. Keep in mind that there is no charge for oversize luggage on Lyria trains.
A. The prices of accommodations on an overnight train are dependent on a few factors:
1. The expense of the ticket
2. The type of train you will be traveling on
3. The type of compartment you wish to sleep in
Similar to Day trains there are different levels of overnight trains. Typically, during the day, high-speed premier trains are more expensive then local services that travel at a slower speed, and offer fewer services on-board. For night trains longer International journeys are more expensive as they tend to be nicer trains, offering the traveler more services.
Q. What are the differences between a Single, Double, T2, T3, T4, and couchette on overnight trains?
A. Sleeper accommodations vary according to amenities and the number of people occupying the compartment. The name or number advises how many beds are in each room.
A couchette (pronounced "koo-SHET") is normally usually in 2nd Class. A couchette accommodates 6 passengers, male and female, and offers no amenities.
Keep in mind that some compartments are gender specific unless the compartment is booked in full.
For more information about sleepers please visit our how to book sleepers page.
A. Yes, you may travel as many times as you like before Midnight on a travel day.
A. Toilets are easily accessible on all the trains and are usually marked with the letters WC. Toilets can usually be found at the front or back of each train car (also known as a coach), and will include a sink, toilet and a locking door.
A. All ICE trains convey a Bordbistro and/or a Bordrestaurant. Depending on the time of the day, you can choose from various breakfast menus to suit any taste or main dishes from the "à la carte" menu. In addition to the standard dishes, the menu often features German and European regional specialties freshly prepared. The Bordbistro serves snacks and a wide selection of beverages which you can enjoy there or take back to your seat. In 1st Class coaches a selection of beverages and meals from the menus can be served at your seat on request. Snacks and beverages are also available at your seat in 2nd Class on ICE trains.
A. On all domestic routes in France and all international routes that depart from France. When traveling round trip on an international route you will need to print both tickets before you depart.
For more detailed information on how to use a French self service kiosk review: How do I retrieve my e-tickets at French train stations?
A. It’s easy ! Use the self service kiosks at the rail station to retrieve your tickets in a few easy steps.
A. First class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches, individual power outlets, reading light, ability to book a taxi for your arrival with staff on the train and a restaurant car offering a selection of food and beverages for purchase.
Second class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches and a restaurant car offering a selection of food and beverages for purchase.
A. No. A ticket allows you to board the train, but does not guarantee you a seat. You must make a seat reservation to have a guaranteed seat on the train.
NOTE: On certain trains tickets and reservations are sold together as one ticket.
A. Reservation is only compulsory for ICE Trains called ICE Sprinter as these trains have special services such as a meal and newspaper. Here is the list: Hamburg HBF - Frankfurt HBF, Frankfurt HBF- Berlin HBF, Berlin HBF - Frankfurt HBF, Hamburg HBF – Koeln HBF and Koeln HBF – Hamburg HBF.
Passes valid to travel within Germany cover Eurail Global and Select Passes including Germany / Eurail Germany-Benelux Pass / Eurail Germany-Denmark Pass / Eurail Germany-France / German Rail Pass.
A. You can book your ICE train up to 3 months in advance.
A. Train stations in Europe are very traveler friendly. Once arriving to the station there are large Departure and Arrival Boards located in the center of the most stations. Match the train number and departure time on your reservation / ticket to the train number listed on the departure board. Once you have found your train on the Departure Board, you will find a platform number where your train will be departing from.
Upon arriving to your your platform and you will notice that each car (also known as a coach) number on the train is clearly indicated on the side of each coach. Check your reservation / ticket for your car/coach number. You notice the class of service will also be listed in addition to the car/coach number on the side of the train.
Once onboard the train, you will find that similar to an airplane each seat is clearly labeled with a number. Match the seat number on your reservation / ticket number to seat number in the train car / coach.
Train stations in Europe have international pictograms that are easy to understand and are used in international airports. These pictograms will assist you once you arrive to the station. If you still have difficulty in finding your train, the stations staff can always help point you in the right direction.
A. This depends mainly on what Eurostar ticket you have. Business Premier passengers can check-in just 10 minutes before departure whereas Standard Premier and Standard passengers need to check-in 30 minutes before departure. To ensure you have time to go through the security checks and passport control, we would recommend you arriving at the station at least 45 minutes prior to your scheduled departure with Eurostar.
A. All you’ll need is your e-ticket # (found on your confirmation email).
Please note: there may be multiple e-ticket # for your itinerary.
A. Many trains such as the Eurostar offer discounted tickets for advance purchase. These fares have limited availability and sell out quickly. To receive the best price on the train you want to travel on you should purchase your tickets prior to your departure so you can avoid fully booked trains.
A. Depending on where you are traveling, there are two different rules regarding overnight travel. Some trains allow travelers departing after 7 PM to mark only the following day on the pass, meaning that only one travel day will be used. However, other trains will require that this travel use 2 days on your pass. It is recommended that you check the rules included in the ticket jacket included with your pass for more specific information.
A. In order to accommodate a group of 5 travelers, you will need to do 2 separate requests.
You have the following options:
* 2 passengers in a double, and the other 3 in a T3 compartment (if offered).
* 4 passengers in a T4 (if offered) and 1 passenger in a single.
* 4 passengers split into 2 double compartments, and 1 passenger in a single.
* Reserve all 5 in a T6 compartment.
Options a, b, and c will need to be requested separately as it has been broken down. Option d can be requested all at once.
A. Your Eurail Select pass must be validated by a railway official in one of the countries mentioned on the Eurail Select Pass (station’s desk) who also fills your first and last day of travel in the passport number.
A. Any bonus that is free will use a travel day on your railpass. Discounted bonuses will not require the use of a travel day, but do require that the railpass is valid.
A. Generally, dogs are permitted on trains. Sometimes they may need to be contained in a pet carrier, or they may have to wear a muzzle or leash. Dogs normally travel at half the fare of a 2nd class ticket; this charge is payable directly to the conductor. Pets are not allowed on trains in Great Britain, Spain, Ireland, Norway, and Finland.
Currently the only animals that will be permitted to travel on the Eurostar are guide dogs for the visually impaired.
A. If you are having trouble determining what is the best pass for you, click on the blue square button " Search passes ". You’ll be helped, on line, to select the best pass for your trip.
A. Paper tickets will be sent to you by postal mail prior to departure.
A. To obtain a refund, please return your unused, unvalidated tickets/pass to your travel agent, or send to your local Raileurope Office. Click here to get the information in our contact us section.
Most tickets are required to be returned at least 3 days prior to the departure date, or to be stamped "Unused" at a rail station in Europe to be eligible for a refund. Please add a short note including the original booking number of the order. It is suggested that you send these documents by some type of traceable mail for proof of delivery, should they get lost in the mail.
